Digital Products

All digital art downloads are non-refundable. Given the unique nature of digital products, we do not offer refunds or exchanges unless there is a proven technical defect that prevents successful access to the files. If you encounter any issues with your digital download, we encourage you to contact our customer support team promptly for assistance.

Physical Merchandise

For physical merchandise, including mugs, tumblers, mouse pads, posters, caps, and wall arts, our refund policy is as follows:

Eligibility

Damaged or Defective Items:

If you receive an item that is damaged or defective, please contact our customer support team within 30 days of receiving your order. We will work swiftly to either arrange for a replacement or issue a refund.

Incorrect Item Received:

In the rare event that you receive an incorrect item, please contact us immediately. We will rectify the situation by sending you the correct item, or we will issue a refund for the item in question.

Non-Refundable Circumstances

Change of Mind:

We understand that preferences may change; however, we do not offer refunds for purchases made in error or due to a change of mind. Please review your order carefully before completing your purchase.

Personalized Items:

Items that have been personalized or customized are generally non-refundable unless there is a manufacturing defect or an error on our part. We take great care in ensuring that personalized items meet your specifications.

Refunds & Return Process

Returns

 30-Day Returns: Love it or return it within 30 days! For mugs and tumblers, broken/defective items from shipping can only be replaced, not returned. We’ll cover the shipping for replacements but can’t offer refunds for these. Please note, return shipping labels and costs are the customer’s responsibility. 

Refunds

If your refund request is approved for eligible items, we will initiate the refund using the original method of payment. Please allow 5-7 business days for the refund to be reflected in your account.

Contacting Customer Support

If you believe you are eligible for a refund or have any concerns regarding your order, please do not hesitate to contact our customer support team via our contact page or customer support email sales@printmeover.com. Provide detailed information about your order, including order number and a comprehensive description of the issue you are experiencing. Our team is here to assist you promptly and efficiently.

Changes to the Refund Policy

We reserve the right to modify or update our Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review the Refund Policy periodically for updates.